Refund policy

Last Updated: July 30, 2026

At GoldenKnivess, every product is carefully handcrafted by skilled artisans. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, sheaths, and original contents.
  • Show no signs of use, sharpening, damage, or modification.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Custom-made or personalized products.
  • Engraved items.
  • Clearance or final sale items.
  • Products damaged due to misuse, neglect, or improper care.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Clear photos of the product.
  • Photos of the packaging.
  • A brief description of the issue.

After review, we will offer a replacement, repair, or refund where appropriate.

4. Return Process

To start a return, please contact us at:

Email: support@goldenknivess.com

Do not send products back without receiving return authorization.

Customers are responsible for securely packaging returned items to prevent damage during transit.

5. Return Shipping

Unless the return is due to our mistake (wrong item or defective product), customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Processing times may vary depending on your payment provider or financial institution.

7. Exchanges

We only replace items that are defective, damaged, or incorrectly shipped.

If you need an exchange, please contact us before returning your order.

8. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow our return procedure if eligible.

Custom or personalized orders cannot be cancelled once production has started.

9. International Orders

Customers are responsible for any customs duties, import taxes, or local fees imposed by their country unless otherwise stated.

If a package is refused by the customer or returned due to unpaid customs charges, shipping fees and any return costs may be deducted from the refund.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

GoldenKnivess

Email: support@goldenknivess.com

Website: www.goldenknivess.com