Shipping Policy

Last Updated: July 31, 2026

Thank you for shopping with GoldenKnivess. We are committed to delivering your handcrafted products safely and efficiently. Please read our Shipping Policy before placing an order.

1. Order Processing

• Orders are processed within 5_10 business days after payment has been successfully received.

• Custom or personalized orders may require additional production time.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

2. Shipping Times

Estimated delivery times are:

• United States: 5–10 business days

• Canada: 7–15 business days

• United Kingdom: 5–10 business days

• Europe: 7–15 business days

• Australia & New Zealand: 10–20 business days

• Other International Destinations: 10–25 business days

These delivery estimates are provided for guidance only and are not guaranteed.

3. Shipping Charges

Shipping costs are calculated at checkout based on your delivery address, package size, weight, and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated on our website, these charges are the responsibility of the customer.

GoldenKnivess is not responsible for delays caused by customs inspections or clearance procedures.

5. Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing your tracking number after your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

GoldenKnivess is not responsible for delays, additional shipping charges, or delivery failures resulting from incorrect or incomplete addresses provided during checkout.

7. Lost or Delayed Shipments

If your shipment appears to be delayed, please first check the tracking information.

If you believe your package has been lost, contact us at support@goldenknivess.com, and we will work with the shipping carrier to investigate the issue.

Delivery delays caused by weather, customs, carrier disruptions, holidays, or other events beyond our control are not eligible for compensation.

8. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the damaged product

• Photos of the packaging

• A brief description of the damage

We will review your claim and, where appropriate, arrange a replacement or another suitable resolution.

9. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

10. Restricted Products

Customers are responsible for ensuring that the products they order can be legally imported, owned, and possessed in their country, state, or local jurisdiction.

GoldenKnivess is not responsible for orders delayed, seized, returned, or refused due to local import restrictions or laws.

11. Contact Us

If you have any questions regarding shipping, please contact us:

GoldenKnivess

Email: support@goldenknivess.com

Website: www.goldenknivess.com